Terms and Conditions of Service

By creating an account or using Camelot Cleaners’ dry cleaning, laundry, wash and fold, or alterations services, you agree to the following Terms and Conditions. These terms form a binding agreement between you (“Customer”) and Camelot Cleaners, LLC (“Camelot Cleaners,” “we,” “our,” or “us”).

1. Account & Payment

• Service is only available to registered customers with an active account and a valid credit or debit card on file.
• We do not accept cash for payment.
• You authorize Camelot Cleaners to charge your card for:
  – Standard service fees
  – Additional charges for pet hair removal, spot treating, oversized items, specialty instructions, or rush orders
  – Any damage caused by items left in laundry (e.g., pens, lipstick, gum)
• Monthly Wash & Fold pricing:
  – $199/month: 4 bags, 1 pickup/drop-off per week
  – $389/month: 8 bags, 2 pickups/drop-offs per week
• If payment fails, we may immediately suspend service and retain cleaned items until all charges are paid in full.
  
  

2. Service Coverage

• Wash & Fold services include everyday laundry-safe items. All items are returned folded only and not hung.
• Complimentary pickup and delivery is available to route customers within designated service zones.
• Dry cleaning must be separated and will be billed separately at standard rates.
• Minimum charges may apply for dry cleaning pickups, even if services are later declined.
  
  

3. Suitability for Laundering

• Wash & Fold services are performed using state-of-the-art commercial machines. Garments are not separated by care level unless specifically labeled.
• If “hand wash” items are included, they must be separated and labeled clearly. These items will be processed using a gentle machine cycle.
• We do not guarantee results for hand wash-only items or other special garments and deny responsibility for damage to such items due to the limitations of machine processing.
• Items infested with scabies, bed bugs, mites, fleas, or other parasites or insects will be refused and returned unprocessed.
  
  

4. Garment Care Disclaimer

• Camelot Cleaners is not responsible for:
  – Items left in pockets
  – Normal wear and tear (e.g., fading, shrinkage, thinning, broken closures)
  – Missing care labels or mislabeled garments
• We are not liable for special care items, but will make reasonable efforts to honor instructions if items are clearly labeled “delicate.”
• We are not responsible for internal batting, foam, or fill in comforters, bedspreads, or padded garments, though we will attempt to correct shifting when possible.
• Specialty or dry-clean-only garments may be processed by a third-party (e.g., Don’s Cleaners). You authorize such transfers and release Camelot from liability during third-party handling.
  
  

5. Limitation of Liability

• Before an item is considered lost, Camelot Cleaners shall be allowed 30 days from notice to attempt to locate the item.
• If liability is confirmed, maximum reimbursement shall not exceed the lower of:
  5.1. Ten (10) times our charge for cleaning the item, per Dry Cleaning and Fabricare Institute guidelines, or
  5.2. Replacement value with proof of purchase:
  – 100% if purchased within 30 days
  – 50% if purchased within 31–120 days
  – 25% if purchased over one year ago
• We are not liable for:
  – Replacement garments purchased by the customer
  – Any special, incidental, consequential, or punitive damages
• All reimbursements, if any, will be in the form of store credit only.
  
  

6. Lost or Missing Items

• Notify us within 24 hours if any item (dry cleaning or laundry) is missing upon return.
• Items will not be considered lost until we have had 30 days to investigate from the date of your written notice.
  
  

7. Bag Size and Capacity (Wash & Fold Only)

• Each bag holds approximately 40–50 lbs or 3–5 loads, depending on contents.
• Bags must be fully closed at pickup. Unbagged or overfilled items may be refused or charged additionally.
• Sample bags are available in-store for customer reference.
  
  

8. Turnaround Times

• For route customers, turnaround is typically:
  – Pickup Monday, return Thursday (weekly)
  – Pickup Monday & Thursday, return Thursday & Monday (twice weekly)
• For in-store customers, a pickup date will be provided at drop-off.
• For same-day service, items must be received in-store before 8:00 AM and will be ready by 5:00 PM the same day, subject to a 50% surcharge and availability.
  
  

9. Pick-Up & Delivery

• Items must be left in a clearly marked, weather-safe, accessible location.
• If unattended, items will be left or collected at your risk.
• Camelot Cleaners is not responsible for loss, theft, or exposure resulting from unattended pickup or delivery.
  
  

10. Unclaimed & In-Store Items

• Customers will be notified by text when items are ready for pickup or have been delivered.
• Items not claimed or delivered within 30 days may be donated or discarded.
• Failure to retrieve items does not eliminate your obligation to pay.
• Camelot is not liable for items left in-store more than 14 days.
  
  

11. Alterations

• Camelot Cleaners offers tailoring and alteration services for an additional fee.
• Alterations are not performed by our customer service staff. Customers are solely responsible for ensuring that:
  – All markings, pins, and measurements are accurate
  – They communicate clear instructions at the time of drop-off
• Camelot is not liable for poor fit or outcome due to incorrect customer instructions, incomplete measurements, or changes after drop-off.
  
  

12. Privacy Policy

• Customer data is used only for service communications and is not sold or shared except as required by law.
  
  

13. Dispute Resolution

• Governed by North Dakota law.
• Disputes must first be submitted to non-binding mediation in Cass County, ND, with costs shared equally.
• After 30 days without resolution, either party may file in Cass County state or federal court.
  
  

14. Acknowledgment and Release

• By using Camelot Cleaners, you:
  – Confirm items are suitable for selected services
  – Accept the risk of loss or damage under the limits stated
  – Agree that specialty garments may require written releases
  – Authorize Camelot to retain items until payment is received
  – Understand all credits or reimbursements are non-cash
  – Release Camelot and any third-party vendors from liability except as expressly provided
  
  

15. Modifications

• These Terms, pricing, and services may change at any time. The current version is posted at www.camelotcleaners.com.
• Your continued use of services constitutes acceptance of all current terms.