Terms and Conditions of Service

01Account & Payment

• Service is only available to registered customers with an active account and a valid credit or debit card on file.
• We do not accept cash or checks for payment.
• You authorize Camelot Cleaners to charge your card for:
  • Standard service fees
  • Additional charges for pet hair removal, spot treating, oversized items, specialty instructions, or rush orders
  • Any damage caused by items left in laundry (e.g., pens, lipstick, gum)
• Monthly Wash & Fold pricing:
  • $199/month: 4 bags, 1 pickup/drop-off per week
  • $389/month: 8 bags, 2 pickups/drop-offs per week
• If payment fails, we may immediately suspend service and retain cleaned items until all charges are paid in full.

02Service Coverage

• Wash & Fold services include everyday laundry-safe items. All items are returned folded only and not hung.
• Complimentary pickup and delivery is available to route customers within designated service zones.
• Dry cleaning must be separated and will be billed separately at standard rates.
• Minimum charges may apply for dry cleaning pickups, even if services are later declined.

03Suitability for Laundering

• Wash & Fold services are performed using state-of-the-art commercial machines. Garments are not separated by care level unless specifically labeled.
• If “hand wash” items are included, they must be separated and labeled clearly. These items will be processed using a gentle machine cycle.
• We do not guarantee results for hand wash-only items or other special garments and deny responsibility for damage to such items due to the limitations of machine processing.
• Items infested with scabies, bed bugs, mites, fleas, or other parasites or insects will be refused and returned unprocessed.

04Garment Care Disclaimer

• Camelot Cleaners is not responsible for:
  • Items left in pockets
  • Normal wear and tear (e.g., fading, shrinkage, thinning, broken closures)
  • Missing care labels or mislabeled garments
• We are not liable for special care items, but will make reasonable efforts to honor instructions if items are clearly labeled “delicate.”
• We are not responsible for internal batting, foam, or fill in comforters, bedspreads, or padded garments, though we will attempt to correct shifting when possible.
• Specialty or dry-clean-only garments may be processed by a third-party (e.g., Don’s Cleaners). You authorize such transfers and release Camelot from liability during third-party handling.

05Limitation of Liability

06Lost or Missing Items

• Notify us within 24 hours if any item (dry cleaning or laundry) is missing upon return.
• Items will not be considered lost until we have had 30 days to investigate from the date of your written notice.

07Bag Size and Capacity (Wash & Fold Only)

• Each bag holds approximately 40–50 lbs or 3–5 loads, depending on contents.
• Bags must be fully closed at pickup. Unbagged or overfilled items may be refused or charged additionally.
• Sample bags are available in-store for customer reference.

08Turnaround Times

• For route customers, turnaround is typically:
  • Pickup Monday, return Thursday (weekly)
  • Pickup Monday & Thursday, return Thursday & Monday (twice weekly)
• For in-store customers, a pickup date will be provided at drop-off.
• For same-day service, items must be received in-store before 8:00 AM and will be ready by 5:00 PM the same day, subject to a 50% surcharge and availability.

09Pick-Up & Delivery

• Items must be left in a clearly marked, weather-safe, accessible location.
• If unattended, items will be left or collected at your risk.
• Camelot Cleaners is not responsible for loss, theft, or exposure resulting from unattended pickup or delivery.

10Unclaimed & In-Store Items

• Customers will be notified by text when items are ready for pickup or have been delivered.
• Items not claimed or delivered within 30 days may be donated or discarded.
• Failure to retrieve items does not eliminate your obligation to pay.
• Camelot is not liable for items left in-store more than 14 days.

11Alterations

• Camelot Cleaners offers tailoring and alteration services for an additional fee.
• Alterations are not performed by our customer service staff. Customers are solely responsible for ensuring that:
  • All markings, pins, and measurements are accurate
  • They communicate clear instructions at the time of drop-off
• Camelot is not liable for poor fit or outcome due to incorrect customer instructions, incomplete measurements, or changes after drop-off.

12Privacy Policy

• Customer data is used only for service communications and is not sold or shared except as required by law.

13Dispute Resolution

• Governed by North Dakota law.
• Disputes must first be submitted to non-binding mediation in Cass County, ND, with costs shared equally.
• After 30 days without resolution, either party may file in Cass County state or federal court.

14Acknowledgment and Release

15Modifications

• These Terms, pricing, and services may change at any time. The current version is posted at www.camelotcleaners.com.
• Your continued use of services constitutes acceptance of all current terms.