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Free Pickup & Delivery Service

 

FAQs (Frequently Asked Questions)

DO I HAVE TO BE HOME WHEN YOU PICK UP AND DELIVER MY CLOTHES?
Not at all! Most of our residential customers aren’t home when we pick up and deliver their laundry. You route driver will help you select a location that meets certain criteria and we’ll supply you with a bag to protect your laundry from the weather and a HOOK for your clean clothes to hang from when they are returned. That way, we can pick up and deliver without you even knowing we were there, and you can go to work, run your errands, or play in the back yard with the kids.

HOW OFTEN DO YOU PICK UP?
We drive each route two days a week, Mondays and Thursdays. Your clothes are returned to you on the next route day. We can pick up one or both days of our weekly route. We’re there to fit your schedule. Fill out our signup form and we'll contact you pronto!

WHAT IF I DON’T NEED DRY CLEANING OR LAUNDRY EVERY WEEK? DO I HAVE TO CALL?
Whenever possible, we would appreciate being able to pick your clothes up on Mondays and drop them back off on Thursday. You still will have the option of giving us your items on Thursday and back to you on Monday but the Monday pickup will result in better service back to you. If you would rather have us pickup on-demand, we kindly ask you to please send us a request via the website below or calling one of our customer service representatives at 701-239-9002.

WHAT TIME DO YOU PICK UP AND DELIVER?
Pickup and delivery times differ. We ask that you leave your bag out by 8:30 a.m. on your pick up day, and we’ll deliver your clothes and household items back before 5:00 p.m. on the next delivery day.

HOW DO I PAY?
We make payment easy by automatically billing your credit card after each visit. We keep your credit card information SAFE AND SECURE. We use industry-accepted encryption technology and we assure you that only our authorized staff can read any information that is transmitted to us through our on-line forms. Please contact us if you have further questions.

WHAT IF I HAVE SPECIFIC INSTRUCTIONS OR A CONCERN WITH MY GARMET?
If you have special instructions, attach a note to the item in your bag or call our main office at 701-239-9002 and one of our customer service representatives will help you with your concerns. If ordering on-line, please enter a detailed note in the space provided in the special instruction field.

IS IT REALLY FREE?
Our delivery and pickup service is no extra charge to you. You pay the same price for Pick-up and Delivery Cleaning as you do at one of our 4 Fargo-Moorhead store locations. We’re already in your neighborhood, delivering and picking up laundry for customers just like you, so we’re happy to save you two trips, at no extra cost.

WHAT ABOUT ALTERATIONS?
We are always happy to help you with your alterations. We do everything from buttons to zippers, hemming to taking in, shortening and removing unwanted pockets. Please leave detailed instructions with your items to be altered.

IS IT OK TO LEAVE MY CLOTHES OUTDOORS?
Yes, we’ll help you find a weather safe place to leave your laundry. And, laundry is not typically of any interest to thieves. Please contact us with any weather related location changes.

WHAT IF I NEED A FASTER TURNAROUND TIME?
Most of our customers find that because we pickup and deliver two days a week, the turnaround time is ample. However, you can still use one of our in store locations in an emergency. Unlike other cleaners, who ship their cleaning out to a facility that offers them the best price, Camelot Cleaners does all their cleaning in-house, using GreenEarth’s environmentally friendly cleaning system. If you need your items sooner than your delivery date, please notify your customer service manager of this special request and we can have your clothes ready at our 25th Street South location by 5:00 pm the day after they are picked up.

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